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Refund Policy

Refund

From the moment you received your item, our refund policy lasts 7 days. You have 7 days to reach out to let us know if your item is damaged, or an exchange is required from the time you received your item. This is to make sure we have enough time to coordinate with our suppliers. Failure to do so will most likely make the item unable to qualify for refund or exchange

You item must be unused to be eligible for a return. It also has to be in the same condition as when you received it and be in the original packaging.


Several types of goods can not be returned:

Perishable goods such as:

food
flowers
Additional non-returnable items:

newspapers
magazines
Hazardous materials
intimate products
flammable liquids or gases
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@kawamomo.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kawamomo.com  send your item to: Collective Commerce Ltd at Unit 345 – 346, 3/F, Peninsula Centre, No. 67 Mody Road, Kowloon, Hong Kong



Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Unit 345 – 346, 3/F, Peninsula Centre, No. 67 Mody Road, Kowloon, Hong Kong


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Sizing Chart

We don't want you to choose the wrong size when you order online. So, to make things a little easier for you we created simple, easy-to-read size charts to find the right size for any product.

To find your perfect size, just click on the Size Guide button on the product page to see the corresponding chart.

Not the right size after all? No worries, returns are free and easy and you will receive a refund. Check out our return policy for more details.